Privacy & Cookies Policy

At The Saltwood Handyman, we are committed to maintaining the trust and confidence of our customers and visitors to our website. Most importantly, The Saltwood Handyman is not in the business of selling, renting or trading Personal Data with other companies or businesses for marketing purposes. In this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your Personal Data, how we use it and how we keep it secure.

Who We Are
We are The Saltwood Handyman, our address is Lyndhurst, School Road, Saltwood, Kent, CT21 4QB. You will find our contact details at the end of this Notice. We are the “data controller” for the purposes of GDPR. This means that we decide how your Personal Data is processed and for what purposes.

What is your Personal Data
Personal Data is data that relates to a living individual who can be identified from that data. We might be able to identify you from the data itself or by linking that data to other information we have access to. GDPR tells us how we must process your Personal Data.

How we process your Personal Data
We comply with our obligations under GDPR in the following ways:
• by keeping Personal Data up to date;
• by storing and destroying it securely;
• by not collecting or retaining unnecessary or excessive amounts of data;
• by protecting Personal Data from loss, misuse, unauthorised access and disclosure; and
• by ensuring that appropriate technical measures are in place to protect Personal Data.

We collect the following information for the following purposes:
When you contact us – When you contact us for more information we will collect and store some Personal Data, such as name, telephone number, email address, address and postcode. This is to provide you with more information or a quote for your project only.
Visitors to our website – When someone visits www.thesaltwoodhandyman.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitors behaviour patterns. This information does not identify you in anyway and we only do this to help improve the user experience. You can find more information about how these cookies are used in our Cookie Policy below.
Photography – With your explicit consent we may take photographs of work carried out for you. We may use these photographs on our social media pages or website and as images in our printed materials as you would reasonably expect. They say ‘a picture says a thousand words’ and our photography is vital to our marketing. If you do not wish for your project to be photographed then please let us know prior to commencement.
Reviews – After we have carried out your work we may contact you by email asking you to provide feedback about our work. With your explicit consent we may use this feedback on our social media pages or website.

What is the legal basis for processing your personal data?
When contacting us for more information or to provide a quote we process your personal data in order to fulfil our contractual obligations to you. We cannot provide you with more information or a quote if we don’t have your details to liaise with you! When we take photographs of your project or ask you for a review the legal basis for this type of processing is legitimate interest.

How long we keep your personal data for
We will not retain your personal information for longer than is necessary for our business purposes or for legal requirements. We may retain some information for a period of time after we have completed your project, for instance if this is necessary to meet our legal obligations or to exercise, defend or establish legal rights.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other website
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your rights and your Personal Data
You have the following rights with respect to your Personal Data:
• The right to request a copy of the Personal Data which we hold about you, without any charge.
• The right to request that we correct any Personal Data found to be inaccurate or out of date.
• The right to request that your Personal Data is erased where it is no longer necessary for us to keep it.
• The right to withdraw your consent to the processing we carry out at any time.
• The right to request that we provide you with your Personal Data and, where possible, to send that data directly to another data controller.
• The right, where there is a dispute in relation to the accuracy or processing of your Personal Data, to ask us to restrict further processing.
• The right to lodge a complaint with the Information Commissioners Office and to seek legal recourse.
Please email your request to our Data Protection Officer, Louisa Spice at hello@thesaltwoodhandyman.co.uk.

Further processing
If we wish to use your Personal Data for a new purpose, not covered by this Notice, then we will provide you with a new notice explaining this new use. We will do this before we start processing for the new use. We will set out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing. This privacy notice was last updated on 5th May 2020.

Contact Details
If you have a problem, complaint or, if there is something you don’t understand, please contact us first using the following details – The Saltwood Handyman, Lyndhurst, School Road, Saltwood, Kent, CT21 4QB or at hello@thesaltwoodhandyman.co.uk.

You can contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF

Cookies Policy
Cookies are small text files which are downloaded onto your computer, mobile or other device when you visit a web site.  They are used for many different reasons, a few common ones are to store your preferences, track items in a shopping cart or remember your username and password when you ask a site to ‘remember me’.  If you would like to find out more we recommend visiting www.allaboutcookies.org/.

We use some cookies when you browse this website to ensure the site runs properly and to help us improve your experience when browsing.  None of the information we gather via cookies identifies you as an individual – it is all entirely anonymous.

By using this website you are agreeing to the terms and information set out in this policy including the usage of the following cookies:

CookieTypeDurationDescription
Google AnalyticsWe use Google Analytics to understand how people use our site. The data it collects helps us see things like how many people visit our site, which country they are from, how many pages they visited, how fast our site loaded, and so on. All data collected is completely anonymous, it does not identify you as an individual in any way. Most websites use some sort of analytics program like this.
Viewed Cookie PolicyPersistent1 YearIn the footer of each web page on this site you will see a message alerting you of our privacy and cookie policy. Once you click the accept button we remember your choice using a cookie so we can then hide the message. User data is all anonymous.
WordpressPersistent1 YearWordPress is the Content Management System (CMS) that runs this website. It uses a cookie when logging in and out and is essential for proper website operation. It is only set if you are a registered user, so for most people it is not set at all. User data is all anonymous.